Privacy Policy

Last updated: June 2026

Pool Pals Limited ("Pool Pals", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

1. Who We Are

Pool Pals Limited is an Auckland-based pool care company operating under New Zealand law. Our contact details:

• Email: theteam@poolpals.co.nz
• Phone: 09 570 4440
• Website: poolpals.co.nz

2. What Information We Collect

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number (when you contact us via our enquiry form)
• Property address or suburb (to confirm we service your area)
• Details about your pool and the service you're enquiring about
• Payment information (processed securely through our payment provider — we do not store card details)

We also collect limited technical information automatically when you visit our website, including IP address, browser type, and pages visited. This is used for website analytics only (Google Analytics 4).

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide quotes
• Deliver pool care services to you
• Send you service reports and invoices
• Contact you about your account or scheduled services
• Improve our website and services

We do not use your information for unsolicited marketing. If you've given us consent to send you occasional tips or updates, you can unsubscribe at any time.

4. Who We Share Information With

We do not sell your personal information. We may share your information with:

• Service providers: Third-party tools we use to operate our business (e.g., Formspree for form processing, Google Analytics for website analytics, our invoicing and scheduling software). These providers are contractually bound to protect your information.
• Legal authorities: Where required by law or to protect the rights, property, or safety of Pool Pals or others.

5. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Our website uses HTTPS encryption. Access to customer data within our business is restricted to staff who need it to perform their duties.

6. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Ask us to delete your information (subject to legal retention requirements)
• Lodge a complaint with the Privacy Commissioner if you believe we've mishandled your information

To exercise any of these rights, contact us at theteam@poolpals.co.nz.

7. Cookies and Analytics

Our website uses Google Analytics to understand how visitors use our site. This uses cookies to collect anonymised usage data. No personally identifiable information is sent to Google Analytics. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, review platforms). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect when it was last updated. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: theteam@poolpals.co.nz
• Phone: 09 570 4440
• Hours: Monday–Friday, 8am–4pm

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.